@brightops
Terms of Service
Bright Ops provides a cutting-edge Software as a Service (SaaS) platform designed for seamless integration with GoHighLevel. Our service enables users to create, deploy, and manage sophisticated AI Voice and Conversation agents. These intelligent agents are crafted to automate and enhance customer interactions, streamline communication workflows, and improve operational efficiency for businesses.
Our platform empowers users to customize agent behaviors, responses, and integration points, ensuring a tailored solution for various customer engagement scenarios. From initial setup to ongoing management and performance analytics, Bright Ops delivers a comprehensive toolset for leveraging advanced AI in your business operations.
Acceptable Use Policy
This policy outlines the acceptable use of the Bright Ops SaaS platform. Users must adhere to these guidelines to ensure a secure, productive, and respectful environment for all. Violations may result in suspension or termination of service.
Illegal & Harmful Activities
Do not engage in or promote unlawful acts, harassment, or activities that are abusive, defamatory, or threatening to others.
System & Data Integrity
Prohibit the distribution of malware, attempts at unauthorized access, or any actions disrupting platform functionality or data security.
Unsolicited Communications
Sending spam, unsolicited advertising, or other unauthorized promotional materials through the platform is strictly forbidden.
Competitive Misuse
Automated data collection (scraping) from Bright Ops for competitive purposes or unauthorized market intelligence is not allowed.
Subscription and Payment Terms
Free
$0
1 000 credits (one-time)
$29/month
Lite
$49/month
2 500 credits per month
Billing and Payment Details:
- Billing occurs monthly on the anniversary of subscription start date.
- Users can upgrade or downgrade plans at any time.
- Cancellation requires 30 days notice.
- All fees are exclusive of applicable taxes.
- Payment must be made via credit card or authorized payment method.
Intellectual Property Rights
Understanding the ownership and usage of intellectual property is crucial for a transparent partnership. This section clarifies the rights and responsibilities concerning the Bright Ops platform, user data, and proprietary software.
Bright Ops Ownership
Bright Ops retains all rights, title, and interest in the platform, its underlying software, documentation, and all related intellectual property. This includes all updates and enhancements.
User Data Ownership
Users retain full ownership of all data and content created within their AI agents on the Bright Ops platform. Your intellectual creations remain yours.
License to Bright Ops
You grant Bright Ops a limited license to use your data for service improvement, analytics, and operational purposes, strictly adhering to our privacy policies.
Prohibited Actions
Reverse engineering, decompiling, or attempting to copy the platform's code is strictly prohibited to maintain system integrity and security.
No Unauthorized IP Use
Users may not use any Bright Ops trademarks, logos, or other proprietary intellectual property without our explicit prior written consent.
Limitation of Liability
Our commitment is to provide a robust platform, but certain limitations apply. Please review this section carefully to understand the extent of our liability and your responsibilities when using Bright Ops.
"As Is" Basis
Bright Ops is provided "as is" without any warranties, express or implied. We do not guarantee uninterrupted or error-free service.
Exclusion of Damages
We are not liable for indirect, incidental, special, or consequential damages arising from your use or inability to use the platform.
Liability Cap
Our total liability is limited to the amount you paid to Bright Ops in the twelve (12) months preceding the claim.
User Risk Assumption
You assume all risks associated with using our platform, including data integrity, security, and performance.
Third-Party Integrations
Bright Ops is not responsible for issues or damages arising from third-party integrations or GoHighLevel platform functionalities.
Termination of Service
Understanding the terms of service termination is important for all users. This section outlines the conditions under which either party may terminate the service, as well as the responsibilities regarding data and outstanding payments.
User-Initiated Termination
Users may terminate their subscription at any time by providing Bright Ops with 30 days' prior written notice.
Termination by Bright Ops
Bright Ops reserves the right to terminate services due to violations of our Terms of Service or non-payment of fees.
Data Access & Export
Upon termination, access to user data will be suspended 30 days after the effective termination date. Users are responsible for exporting their data before this deadline.
No Partial Month Refunds
No refunds or credits will be issued for partial months of service, unused subscription periods, or early termination.
Outstanding Fees Due
Any outstanding fees or charges incurred up to the termination date will remain due and payable immediately.
Governing Law and Jurisdiction
This section outlines the legal framework and processes for resolving any disputes related to your use of the Bright Ops platform, ensuring clarity and consistency for all parties.
Governing Law
These Terms are governed by the laws of the jurisdiction where Bright Ops is incorporated, without regard to conflict of law principles.
Exclusive Jurisdiction
Users agree to submit to the exclusive jurisdiction of the courts in the location where Bright Ops is incorporated for any legal actions.
Dispute Resolution
Any disputes must first be resolved through binding arbitration before litigation, promoting efficient and fair resolutions.
Contact Information
For questions, concerns, or support regarding these Terms of Service, please contact us at:
Email: sundar@brightops.io
We're here to help. If you have any questions about our Terms of Service or need assistance with your Bright Ops account, our support team is ready to assist you.
